Refund and Returns Policy

At Biscuit Authority, every treat and chew is prepared fresh in small batches in Nisbet, PA. Because our products are consumable pet food items, our return and refund process works a little differently than it would for non-food goods. This policy explains what to expect if something isn’t right with your order.

Order Issues We’ll Make Right

We stand behind the quality of what we make. We will offer a full refund or free replacement if:

• Your order arrived damaged, spoiled, or otherwise unusable due to shipping
• You received the wrong product or a missing item
• A product had a manufacturing or quality issue on our end

To request a resolution, contact us within 7 days of delivery with your order number and a photo of the item. Because treats are perishable, we’re not able to accept returns after this window.

Food Safety and Returns

For the safety of your pet and every future customer, we cannot accept returned food or chew items once they’ve left our facility, even if unopened. This includes treats, chews, and any items from the Monthly Biscuit Box. Instead of a physical return, we’ll resolve valid issues through a refund or replacement as described above.

Order Cancellations

If you need to cancel or change an order, reach out as soon as possible. We prepare orders in small batches, so once an order has been packed or shipped, we’re unable to cancel it. Orders that haven’t yet entered production can typically be canceled for a full refund.

Non-Refundable Situations

• Change of mind after an order has shipped
• Items your pet simply didn’t enjoy
• Reactions caused by ingredients listed on the product page or Guaranteed Analysis
• Delays caused by the shipping carrier once a package has left our hands

If your pet has a known allergy or sensitivity, please review the ingredient list on each product page before ordering, or reach out to us with questions beforehand.

Shipping Costs

Our standard flat rate shipping fee of $5.00 is non-refundable, except when the issue is a result of our error. Local customers who receive free delivery are not charged shipping and none applies to a refund. If a replacement is issued for a shipping-related problem, we cover the cost of reshipping.

How to Reach Us

We review every request personally and typically respond within 2 business days.